Frequently Asked Questions

Just click on the green "Buy Now" button and you will be redirected to the checkout page. If you are a first time customer, you will be asked to register an account, after which you can place an order with your credit card or Paypal.

New deals are posted several times a week and available while supplies last. Most of our items have limited quantities so get it while it’s still hot.

Nope. Sorry. You snooze you lose.

When our buyers scour the globe for good deals, sometimes they chance upon a deal for an item that is a little more upscale, but is too good to pass up. A Deluxe item will typically have more diamonds, more gold or larger gemstones. It is definitely an item to splurge on!

An FMF error means that we were unable to authorize your credit or debit card. Please make sure that the address you provided exactly matches the address associated with your credit or debit card. If this error persists, select PayPal as your payment method since you will have the option of shipping your order to an alternate address. Please note that funds on your credit or debit card have been set aside for this transaction and may appear as a pending transaction on your statement. If you were unable to complete your order, the pending transaction will be removed or the funds will be returned to your account. We are not responsible for overdraft fees. Please note that if you did not get an order confirmation number or order confirmation email, your order did not go through.

We accept Paypal, Visa, Mastercard, American Express, and Discover.

Extremely. Your credit card number is transmitted by SSL encryption directly to a secure electronic vault. At no time is your credit card information ever stored on our servers.

Yes, you can place as many orders as you wish.

No. We don't charge any sales tax unless your product is shipped to an address in NY State.

For security purposes, when using a credit card, we can only ship an item to an address that matches the billing address. Please checkout using the Paypal option if you'd like your order shipped to an address that is different from your billing address.

If your order has already been submitted, so has the shipping address, and it cannot be changed. Once your order has been approved by our secure systems, we do not manually update information to ensure and protect your credit safety.

If the address you entered is not correct, don't panic...Just let us know your new address. Your item will be returned to us and we will reship it back out to the correct address.

Our ambition is to ship your order as soon as possible often the day after it was ordered. Depending on USPS/UPS's delivery times, where you live and the amount of orders we have to ship, delivery time varies between 3-10 business days.

Patience! It can take up 5 business days for items to ship.

No. Our sincerest apologies to all of our Shadora brethren who live internationally, but at this time we only ship within the United States.

That's an easy one! The answer will always be the same: $0.00! Shipping is always free on every item!

Every Shadora item is shipped in a gorgeous gift box. If you are giving this item to someone as a gift, there is no need to buy a gift box! If you are keeping the item for yourself, the box is a really pretty way to store your purchase.

The Shadora offices are located in New York.

No. We do all have cell phones, but we just use them to get on the internet. Shoot us an email and let us know what we can do to make your Shadora experience better.

Visit our "Contact Us" page.

Unfortunately, we are unable to change or cancel an order once it has been submitted.

Shadora.com is always looking for the best deals for our customers. Feel free to send us a message in the "Contact Us" section of the site and choose the "Vendor Inquiries." Somebody from our team of buyers will get back to you.

No. Sorry. Everyone gets the same low price no matter how many they order because of our phenomenal prices and limited quantities.

Maybe. Please submit an offer through our contact us link and select advertise.

Please submit an offer through our contact us link and select advertise. Somebody from our marketing team will get back to you.

We cannot imagine it ever happening, but if you are not satisfied with your item, you can return it to us within 30 days of purchase. All returns must be accompanied with a Return Merchandise Authorization Form and it can be downloaded by clicking here. You can also contact support@shadora.com to get an RMA Form. Please make sure your return is for Shadora as we cannot accept returns for 1SaleADay. Once we receive your return, a refund will be issued less $1.99 for the first item, plus $0.99 for each additional item returned to cover the original shipping fees. Some items are shipped with UPS due to the size or price of the product. If your order was shipped with UPS, you will incur a 7% restocking fee instead. (Return policy update effective 8/17/2011)

Refunds generally show up within 5-7 business days, but can take up to 30 days.

Since we cannot guarantee that the item you wish to purchase will still be in stock by the time we receive your return, we advise that you immediately place your order for the item you want. We will handle the return separately.

Orders that are over $100 and/or that are shipped with UPS will incur a 7% restocking fee.

Please send the item you are returning along with the RMA form in a bubble mailer. Please do not send it is a regular envelope as the jewelry will most likely fall out. Shadora is not responsible for items lost due to improper packaging.

Any order that the post office returned to Shadora due to an insufficient or incorrect address, will be subject to our standard return policy. If you would like to have your package resent to you, you will need to place your order again on the website with the correct shipping address.

If you've bought a promotional item, and would like to return the other items on your order, you will be refunded for the other items, minus the regular, non promotional cost of the promotional item. I.E. If you got a bracelet for $0.05, that generally costs $8.99, $8.99 will be deducted from your refund.

All gemstones are hand picked with quality in mind, making each piece genuinely unique.

Shadora's silver jewelry will last a lifetime and with proper care can be passed from generation to generation.

Silver is one of the world's most useful metals as well as one of the world's most valuable metals. Most silver jewelry is silver combined with other metals typically, sterling silver consists of 92.5 percent silver and 7.5 percent copper. This makes it more suitable for wearable jewelry.

Wear your jewelry to help prevent tarnish; wearing and handling will slow the oxidation process and keep your silver shiny and new looking. Over time oxidation reactions will occur, especially with sulfur and oxygen, causing silver to become tarnished. Jewelry should be put on after make-up, hair product and perfumes are put on.

Minimize scratches and tarnishing by storing your jewelry in cloth pouches, small plastic bags and in separate compartments in your jewelry box.

You can download and print a helpful chart by clicking here

Since we often buy closeouts, size seven is the most popular size available.

Easy! We sell the Snuggie ring adjuster and you can easily attach it to your ring to adjust the ring to a smaller size. You can purchase it by clicking here